Return and Exchange Policy
Return Policy:
1. Timeframe: Return and exchange requests must be raised within 7 days of receiving the order. Request here.
2. Condition: Products must be in their original packaging with tags intact. Items without original tags will not be accepted.
3. Usage: Items should be unused and unwashed for hygiene reasons.
4. Exceptions: Products bought during sales are non-refundable but can be exchanged or Store credit can be issued.
5. Exceptions:
6. Purchase Location:
Item purchased at our retail store can be returned for store credit only.
Items purchased online can only be returned or exchanged online.
7. Self-shipping
In-case we do not have pick up service available at your location, you would have to self-ship the product. A maximum of 150 INR would be given to you as a credit note for reverse shipping.
8. Non-returnable Items:
- Gift wrap cannot be returned or exchanged.
- Shipping and COD charges are non-refundable
Exchange Policy:
1. Timeframe: Exchange requests must be raised within 7 days of receiving the order. Request here.
2. Restrictions: Once an order is exchanged, customers cannot request another exchange. If a customer still wishes to return the exchanged item, only a credit note will be issued.
3. Payment: The difference in amount must be paid when creating the exchange request. Cash on delivery is not available for these orders.
4. Delivery: Exchange/replacement items will be delivered to the same address as the original order.
5. Product Exchange:
If exchanging for the same or a different size, a replacement will be provided at no cost.
If exchanging for an item of higher value, the difference must be paid; if the item is of lower value, the difference will be refunded in the form of a credit note.
Items cannot be exchanged for multiple products; only a single item can be selected for exchange.
Refund Policy:
1. Process: Refunds will be issued once the product is picked up and passes Hervastra’s quality check.
2. Timeframe: Refunds will reflect on your original payment method within 3-5 business days.
3. Exceptions: Products bought during sales are non-refundable but can be exchanged.
4. Damaged or Defective Products: Refunds for damaged or defective products will only be issued after verification by the Hervstra team. Concerns must be raised within 48 hours of receiving the order. In exceptional cases, a credit note, or replacement will be issued.
Products Eligible for Exchange:
• Sarees
• Blouses
• Fabric
• Underskirts/Petticoats
